Refund And Cancellation Policy

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If you continue to browse and use our Web you agree to comply with and bound with the following terms and conditions of use, which together with our privacy policy is governed by the Dattar Solutions Private Limited's (Owner of DOT2DOTZ Web). This legal document is an electronic record in terms of Information Technology Act, 2000 and rules there under as Applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Full truck service:

As full truck booking is done only on 10% of total booking amount and that is non refundable except in case of no show from our side. In that case it is 100% refundable and also you can cancel the booking only prior to the loading once loading is completed you can not cancel the booking unless there is some real issue which is unavoidable, in that case other charges are to be paid ie holding charges, dry run charges and some booking charges, which vary according to vehicle type you have booked.

Part load and Parcel service

In part load service there is no scope of cancellation after the loading has been completed and only can be returned once shipment has reached its destination from there it will again shipped to its origin as in part load/parcel service there are multiple shipments sent in a shared truck and can not be stopped once the truck leaves its origin centre. The shipment will only be offloaded after it reaches its destination and then it will be shipped back also there will be charges for both ways which will be charged. Booking amount which is 10% of total booking amount is non refundable unless and until we are unable to provide the required service.